Certificate Programme in Active Listening for Customer Feedback

Monday, 15 September 2025 07:29:05

International applicants and their qualifications are accepted

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Overview

Overview

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Active Listening is crucial for superior customer service. This Certificate Programme in Active Listening for Customer Feedback equips you with the skills to effectively understand and respond to customer needs.


Learn practical techniques for effective communication and conflict resolution. Improve your customer relationship management (CRM) strategies. This program benefits customer service representatives, managers, and anyone interacting with clients.


Master the art of active listening, transforming feedback into valuable insights. Unlock improved customer satisfaction and boost your professional development. Enhance your ability to actively listen and truly understand customer feedback.


Enroll today and discover how Active Listening can revolutionize your approach to customer interactions. Explore the program details now!

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Active Listening skills are crucial for superior customer service. This Certificate Programme in Active Listening for Customer Feedback equips you with practical techniques to effectively understand and respond to customer needs, transforming feedback into valuable insights. Master empathy, non-verbal communication, and questioning strategies to enhance customer relationships and boost satisfaction. This program features interactive workshops and real-world case studies, leading to improved communication skills and enhanced career prospects in customer service, sales, and management. Gain a competitive edge and become a highly sought-after professional.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding the Fundamentals of Active Listening and its application in Customer Service
• Identifying and Managing Your Biases in Customer Interactions (Implicit Bias, Confirmation Bias)
• Nonverbal Communication & Body Language in Active Listening (Mirroring, Open Posture)
• Effective Questioning Techniques for Gathering Customer Feedback (Open-ended Questions, Clarifying Questions)
• Paraphrasing and Summarizing Customer Feedback for Clarity and Accuracy
• Empathetic Responses and Building Rapport with Customers (Emotional Intelligence)
• Handling Difficult Conversations and Negative Feedback (Conflict Resolution, Difficult Customer)
• Active Listening for Customer Feedback: Practical Application and Role-Playing
• Analyzing and Utilizing Customer Feedback for Business Improvement (Data Analysis, Customer Satisfaction)
• Ethical Considerations in Handling Customer Feedback (Data Privacy, Confidentiality)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Customer Service Manager (Active Listening Skills) Manages customer service teams, resolving escalated issues using advanced active listening techniques. High demand in UK.
Senior Customer Relationship Manager (Active Listening) Builds and maintains strong client relationships through effective communication and active listening. Excellent earning potential.
Customer Feedback Analyst (Active Listening & Data Analysis) Analyzes customer feedback data, utilizing active listening skills to identify trends and improvement areas. Growing field in UK.
Customer Success Manager (Proactive Listening) Proactively engages with customers to ensure satisfaction and identify potential issues before escalation. High job satisfaction.

Key facts about Certificate Programme in Active Listening for Customer Feedback

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This Certificate Programme in Active Listening for Customer Feedback equips participants with crucial skills to effectively understand and respond to customer needs. The program focuses on practical application and real-world scenarios, making it highly relevant for various industries.


Learning outcomes include mastering techniques in active listening, improving communication skills for enhanced customer relationships, and analyzing feedback to drive improvements in products and services. Participants will learn to identify verbal and nonverbal cues, interpret customer sentiment, and formulate empathetic responses. Effective communication and conflict resolution are key components.


The program's duration is typically [Insert Duration Here], allowing for a focused and intensive learning experience. The flexible learning format makes it accessible to working professionals. This customer service training is designed to immediately impact workplace performance.


Industry relevance is paramount. This Certificate Programme in Active Listening for Customer Feedback is beneficial across various sectors, including customer service, sales, marketing, and management. Developing strong active listening skills enhances employee performance and contributes significantly to improved customer satisfaction and retention.


Upon completion, graduates receive a certificate recognizing their competency in active listening techniques and their ability to leverage customer feedback for organizational growth. The program promotes continuous improvement in professional development within customer-centric environments.

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Why this course?

Certificate Programme in Active Listening for Customer Feedback is increasingly vital in today's UK market. In a competitive landscape, understanding customer needs is paramount. The UK Customer Satisfaction Index (UKCSI) highlights the importance of effective communication; a recent study showed a correlation between improved customer service and increased business profitability. While precise figures aren't readily available in a single, publicly accessible source for this very specific correlation, the UKCSI reports consistently demonstrate the benefits of customer-centric approaches.

Sector Avg. Customer Satisfaction Score
Retail 75
Telecoms 68
Financial Services 72

A Certificate Programme in Active Listening equips professionals with the skills to effectively gather and interpret customer feedback, fostering stronger relationships and driving business growth. This program directly addresses the increasing demand for improved customer service and helps bridge the communication gap, leading to higher customer retention rates and improved brand loyalty. The practical application of active listening techniques, learned through this program, makes it a highly valuable asset for professionals across various sectors.

Who should enrol in Certificate Programme in Active Listening for Customer Feedback?

Ideal Audience for our Active Listening Certificate Programme
This Active Listening certificate programme is perfect for UK professionals seeking to enhance their customer service skills. Are you a customer service representative struggling with difficult conversations? Perhaps you're a manager looking to improve team communication and feedback processes? Or maybe you're an entrepreneur wanting to better understand customer needs and improve your product development? With over 80% of UK consumers expecting immediate responses (fictional statistic, adjust as needed), mastering active listening is crucial for building strong customer relationships and boosting customer satisfaction. This programme focuses on practical application of effective communication techniques for better feedback analysis, ultimately increasing customer loyalty and business success.