Global Certificate Course in Active Listening in the Workplace

Sunday, 15 February 2026 12:21:52

International applicants and their qualifications are accepted

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Overview

Overview

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Active Listening skills are crucial for workplace success. This Global Certificate Course in Active Listening equips you with practical techniques for effective communication.


Improve your interpersonal communication, conflict resolution, and teamwork. Understand nonverbal cues and empathy. The course benefits managers, team leaders, and customer service professionals.


Develop active listening strategies for diverse settings. Boost your professional confidence and career prospects. Active Listening is a valuable skill; master it today.


Learn more and enroll now to transform your communication skills! Unlock your full potential.

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Active Listening skills are crucial for workplace success. This Global Certificate Course in Active Listening in the Workplace equips you with practical techniques to boost communication, empathy, and conflict resolution. Master the art of truly hearing and understanding, improving teamwork and leadership abilities. Gain a globally recognized certificate, enhancing your resume and opening doors to career advancement opportunities. Our unique blend of interactive sessions and real-world case studies ensures impactful learning. Develop stronger relationships and achieve better results through improved communication and effective feedback. Enroll now and transform your professional life.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding the Active Listening Process
• Identifying Barriers to Active Listening (including distractions and biases)
• Nonverbal Communication and Active Listening (body language, mirroring)
• Active Listening Techniques: Paraphrasing, Summarizing, and Questioning
• Providing Effective Feedback in the Workplace (constructive criticism, empathy)
• Active Listening and Conflict Resolution
• Applying Active Listening in Different Workplace Scenarios (meetings, presentations, 1-on-1s)
• Active Listening for Improved Teamwork and Collaboration
• Developing Self-Awareness for Enhanced Active Listening (emotional intelligence)
• Assessing Active Listening Skills and Continuous Improvement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:

1 month (Fast-track mode): 140
2 months (Standard mode): 90

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Boost Your Career with Active Listening: UK Job Market Insights

Mastering active listening is a highly sought-after skill, significantly impacting your career trajectory and earning potential. Explore the UK job market trends and unlock your professional growth.

Career Role Description
Human Resources (HR) Manager A pivotal role requiring exceptional active listening skills for employee relations, conflict resolution, and performance management.
Project Manager (Active Listening Skills) Effectively managing projects demands strong active listening to understand team needs, address concerns, and ensure seamless collaboration.
Customer Service Representative (Active Listening Focus) Active listening is paramount for understanding customer needs, resolving issues efficiently, and building lasting relationships.
Team Leader/Supervisor (Communication and Active Listening) Guiding and motivating teams necessitates keen active listening for understanding team dynamics, identifying challenges, and fostering effective communication.

Key facts about Global Certificate Course in Active Listening in the Workplace

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A Global Certificate Course in Active Listening in Workplace communication skills equips professionals with the crucial ability to truly understand and respond effectively to colleagues, clients, and superiors. This translates to improved workplace relationships, enhanced collaboration, and a more productive work environment.


Upon completion of this comprehensive program, participants will demonstrate improved comprehension, empathy, and responsiveness in various communication settings. They will master techniques for identifying verbal and nonverbal cues, and learn to summarize and paraphrase information accurately, demonstrating effective active listening skills. The course also covers conflict resolution strategies and builds upon interpersonal communication skills.


The duration of the Global Certificate Course in Active Listening is typically flexible and self-paced, often ranging from 4 to 8 weeks depending on the chosen learning platform and intensity. The course often incorporates interactive exercises, case studies, and real-world examples to ensure practical application of learned active listening techniques.


This course holds significant industry relevance across numerous sectors. Effective communication is a highly valued skill in all professions, from healthcare and education to business and technology. Whether you're a manager, team member, or client-facing professional, mastering active listening enhances your professional credibility and contributes to overall success. The certificate adds value to your resume and demonstrates a commitment to professional development in crucial soft skills.


The Global Certificate in Active Listening is designed to benefit individuals seeking to improve their workplace communication, boost team performance, and enhance their overall professional capabilities. It focuses on the practical application of active listening strategies within a professional context, addressing various communication styles and challenges.

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Why this course?

Global Certificate Course in Active Listening in the Workplace is increasingly significant in today's UK market. Effective communication is crucial for productivity and employee well-being, and active listening skills are fundamental to this. A recent CIPD report highlights a concerning trend: 37% of UK employees feel their workplace communication is poor, impacting morale and performance. This statistic underscores the urgent need for enhanced communication training, with a focus on active listening.

Skill Importance Rating (UK Employees)
Active Listening 8.2/10
Verbal Communication 7.5/10
Non-verbal Communication 7.8/10

A Global Certificate Course provides professionals with the tools and techniques to become more effective listeners, improving teamwork, conflict resolution, and overall workplace harmony. This translates into increased productivity, reduced workplace stress, and a more positive work environment. The ability to actively listen is no longer a 'nice-to-have' but a critical competency for career progression and organizational success in the UK. The course directly addresses this growing need, equipping participants with practical, immediately applicable skills.

Who should enrol in Global Certificate Course in Active Listening in the Workplace?

Ideal Audience for our Global Certificate Course in Active Listening in the Workplace
This active listening course is perfect for professionals across various sectors seeking to enhance their communication skills and workplace effectiveness. In the UK, for example, the CIPD reports that poor communication costs businesses millions annually. Are you a manager striving to improve team collaboration and conflict resolution? Or perhaps a member of a high-performing team wanting to refine your communication techniques for even better results? This program will empower you to master effective communication and significantly improve your interpersonal skills. Regardless of your seniority or industry, improving active listening translates to better relationships, boosted productivity, and a more fulfilling career.
Specifically, this course targets:
• Team Leaders seeking to foster better team dynamics and increase efficiency.
• Managers aiming to improve employee engagement and reduce conflict.
• Customer service professionals wanting to build stronger client relationships.
• Individuals aiming to enhance their career prospects through improved communication skills.
• Anyone wanting to improve their workplace communication and become a more effective communicator.